AI Agents
Customer Image and Voice Message Understanding
How the AI reads customer photos and voice notes, which channels support it, and how to test it.
7 min read
Customers often send a photo of a product or a voice note instead of typing. Techno AI can read these on Facebook Messenger and Instagram DM and answer in text using only your own catalog.
Important:This feature is unverified. It passed our internal tests, but it has not yet been confirmed with real customer messages through Meta.
1. Photos
- The photo is downloaded only from Meta's own servers.
- The AI describes the item — type, colour, pattern, style and material.
- It searches your workspace's catalog only for matching products.
- It compares the customer's photo with your real catalog photos:
- Exact match — recommends that product.
- Close match — says the products are similar, not identical.
- No match — replies in text and asks for more details.
- Product cards show the real catalog photo, verified price, stock and View Product link.
2. Voice notes
- The voice note is transcribed to text.
- The AI answers the transcript just like a typed message.
- Replies are always text, never audio.
3. When something goes wrong
- Photo can't be opened: the agent asks the customer to send it again or type the question.
- Voice note can't be understood: the agent asks the customer to resend it or type instead.
- Unrelated photo: the agent doesn't suggest a random product; it asks what the customer is looking for.
- Text and media together: both are read and answered in one reply.
In the Inbox, the customer's message shows a short note of what the photo matched or what the voice note said.
4. Support by channel
| Capability | Facebook Messenger | Instagram DM | WhatsApp Business | Website Chat |
|---|---|---|---|---|
| Photo understanding | Unverified | Unverified | Unsupported | Unsupported |
| Catalog photo matching | Unverified | Unverified | Unsupported | Unsupported |
| Voice note transcription | Unverified | Unverified | Unsupported | Unsupported |
| Text reply with product cards | Unverified | Unverified | Not applicable | Not applicable |
Note:Techno Power Bangladesh Instagram DMs are currently not reaching Techno AI from Meta, so Instagram photo and voice notes can't be tested for that account yet.
5. How to test
- Make sure a Live AI agent and products with photos exist.
- From a separate personal account, send your Page: a photo of a product you sell, a photo of something similar, a photo of something unrelated, a voice note asking about a product, and a voice note with no product question.
- Note the time you sent each one and check the Inbox and replies.