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TECHNO AI Privacy Policy

Techno Power Bangladesh · Last Updated: October 6, 2026

1. Introduction

TECHNO AI is an AI-powered business automation and customer communication platform operated by Techno Power Bangladesh ("we", "us", "our"). It helps businesses manage customer conversations, leads, orders, bookings and AI agents across messaging channels. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

2. Information We Collect

  • Account information: name, email address, password (stored hashed) and sign-in details, including Google sign-in identifiers.
  • Business/workspace information: business name, settings, team members, roles, subscription and billing records.
  • Customer/contact information provided by workspace users: names, phone numbers, email addresses, orders, bookings and notes that businesses store about their own customers.
  • Messages and conversations: messages exchanged through connected channels, website chat and AI calls, including transcripts.
  • Integration information: connected page, account or phone number identifiers and access tokens required to operate an integration.
  • Technical/device information: IP address, browser type, device information and logs.
  • Usage and analytics information: feature usage, AI reply counts, credit usage and performance metrics.

3. Information From Connected Platforms

Workspace users may connect Facebook Messenger, WhatsApp Business, Instagram, Website Chat and other supported integrations. When a platform is connected, TECHNO AI only accesses the information necessary to provide the requested integration functionality, such as receiving and sending messages and identifying the connected page or account. Users can disconnect an integration at any time from the Integrations page.

4. How We Use Information

  • Provide and operate the service
  • Process customer messages across connected channels
  • Generate AI-assisted responses
  • Run automations and workflows
  • Produce analytics and reports
  • Protect security and prevent abuse
  • Provide customer support
  • Improve and develop the service

5. AI Processing

To provide AI features such as automated replies, test chats and AI calls, messages and related business knowledge (for example catalog and knowledge-base content) may be processed by third-party AI service providers. This processing happens only when required to provide those features. AI-generated responses may not always be accurate, and businesses remain responsible for reviewing how AI agents are configured.

6. Data Sharing

We do not sell personal information. We share data only as necessary to operate the service with:

  • Infrastructure and hosting service providers
  • AI providers
  • Connected platform providers (such as Meta)
  • Payment providers (such as SSLCOMMERZ)

We may also disclose information when required by law or to protect our rights and users.

7. Meta Platform Data

Data received from Facebook, Messenger, Instagram and WhatsApp is handled in accordance with applicable Meta Platform Terms and Developer Policies. It is used only to provide the messaging features the business has enabled, is not sold, and is not used for unrelated advertising purposes.

8. Data Security

We protect information using encryption in transit, role-based access controls with workspace-level data isolation, server-side storage of integration credentials and payment secrets (never exposed to the browser), hashed API keys, audit logging and security monitoring. No method of transmission or storage is completely secure, but we work to protect your data.

9. Data Retention

We retain information only as long as necessary to operate the service, meet legal, tax and accounting requirements, resolve disputes, or according to the business needs of the workspace owner. When information is no longer needed, it is deleted or anonymized.

10. Data Deletion

You may request deletion of your data at any time at https://ai.technopower.com.bd/data-deletion.

11. User Rights

Depending on applicable law, you may have the right to access, correct, export or request deletion of your personal information, and to object to or restrict certain processing. Customers of a business using TECHNO AI should contact that business first; we will assist the business in responding. Contact us using the details below to exercise these rights.

12. Cookies

We use necessary cookies and local storage to keep you signed in and to operate the website chat widget. Where applicable, we use analytics to understand how the service is used.

13. Children's Privacy

TECHNO AI is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date shows when it was last revised. Significant changes will be communicated through the service or by email.

15. Contact